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Legendary Service Stories
I am not sure if you know Joe (Josiah) who works with the valet staff, but he is a gem! He exemplifies everything we as caregivers try to accomplish for patient loyalty. I have gotten to know Joe because he stays late to help return keys. There is an older gentleman who is disabled and uses the valet daily. Joe recognized him and remembered that this man had "the Buick" and went over to the man, extended his hand and said "I park your car everyday and I do not even know your name. I am Joe." The man introduced himself as Bill and had such a big smile as Joe helped him. Over the next few days I observed Bill and Joe have small but very cheerful interactions and the man would leave chuckling. The night before the picnic all of the cars had to be parked far back in the main lot. Joe did not see Bill before he left, so knowing what time he gets his car, he parked it close and left a small note on the signature sheet. Bill was thrilled! I hear comments from patients and visitors about his great service when he runs to get their car. I wanted to make sure that you and Joel know how awesome he is. I know valet has a great team and that each one of them works very hard. Keep up the great work.
Actual Patient Letter, July 2009
I strongly believe that superior work should not go unrecognized. Therefore, I would like to take this opportunity to let you know about a couple of outstanding associates. I am not sure if you know what a wonderfully supportive, caring and professional staff you have working at the entrance of the main hospital, but I have had the pleasure of interacting with Vahid and Robbie frequently and have experienced firsthand their willingness to go "above and beyond" to get the job done. From the time you walk or drive up to the entryway of the hospital, you are welcomed with a friendly greeting, no matter how busy they are. They have the ability to make you feel that you have found a comfort zone. A week ago, I received a call from a coworker informing me that it was raining and I realized I had left my sunroof open. I quickly left my office, however when I got to the front entrance of the hospital I soon realized that the weather was worse than I anticipated and I did not have an umbrella. Vahid quickly came to my rescuem, asking if I needed help. I explained tha situation to him as I realized that my car was parked on the other side of the campus. He said no problem. He asked Robbie if he could give me a ride to my car and without hesitation Robbie ran through the rain, got his car and gave me a ride to mine. It was not until after that I realized that Robbie was already off the clock and would still need to drive almost two hours to get home. I must say, in a society where everyone is in a rush, this type of kind support and team work is very rare. Your staff has adopted the hospital's ethic of "I have the time" with sincerity. The way your staff interacts with our patients and visitors leaves a positive impression individually and for our institution. The associates and customers are very fortunate to have such fine professionals available to them.
Actual Patient Letter, June 2009
I've only known you Marie and Darren for five visits to Aqua Therapy. I'm there early in the morning and your smiles are the first I see of the day. You are friendly, efficient, courteous and helpful in every way. It might be a job to you but to me it is respect and a gift of "helps". You were even kind enough to go the extra mile and save the glider from my walker over the weekend. How excited was I? Thank you for representing Lancaster Campus in such a favorable way.
Actual Patient Letter, June 2009
I'm writing to bring to your attention three gentlemen whom I believe function as official greeters for the hospital. They do this in an exceptional way and Edwin Richey, Gerald Burke and Bob Parsons wear shirts with VALET on their backs. I have come to the hsopital each weekday from April 10th through May 29th to keep appointments for radiation treatments. One of these men has parked my car and another has generally retrieved it. Many of these days I have had the opportunity to observe the courteous, helpful and cheerful manner with which they attend to all the patients arriving at the Medical Mall entrance. They have extended the thoughtful care of delivering my car with windows rolled down to let heat out and helping handicapped patients to enter their vehicles, load bags and wheelchairs. This has helped alleviate my level of stress many days as I kept my appointments.
Actual Patient Letter, Sacred Heart Hospital, May 2009
I want you to know that all of your valet parkers are always polite and courteous. However, I do want you to know that Ben Armstrong and a gril named Tracey have been especially kind and compassionate. I am an 85 year old lady whose husband has been in and out of LGH a number of times during the last several months. The kindness these two have shown me during this difficult time has certainly been appreciated.
Actual Patient Letter, Lancaster General Hospital, May 2009
I just wanted to send a quick note to let you know how much I appreciated the care and service provided by the valet parking team at Zale-Lipshy Hospital. It has been a couple of weeks since my visit, but the day I was there Joe and his people were doing a great job. I expected to have my car parked, and that alone would have been appreciated. What I didn't expect was the kindness and concern exhibited by your team. They welcomed me to the facility, asked me if they could help in any way, and then directed me to the reception desk. While there, there were several people coming and going and none of your people acted harried or like they didn't have time to help. They focused on each person, and made a "connection" in just a few seconds of interaction. It was impressive. Over the course of my adult life, I have spent a couple of decades in management. The attitude displayed by Joe LaCroix and his team generally develops because it is fostered from the top down. It leads me to believe that your organization focuses on customer service. Nowhere is this more important than in a situation where people are dealing with the sadness and difficulty associated with illness, and sometimes death. Little things mean so much. I just thought it would be unconsionable not to let you know what a great job these people are doing.
Actual Patient Letter, UT Southwestern, May 2009
Just wanted to drop you a line to say thanks for the recently improved scheduling of the shuttle. It's so nice to know when they're coming, and splitting the service routes has proved invaluable for those of us who make regular use of it. I appreciate the drivers courtesy and they always make the trips enjoyable, either sharing a laugh or just some great conversation. I'd appreciate it if you'd send this along to them and let them know how much we all appreciate them!
Letter from Hospital Staff, MultiCare Health System, April 2009
Over the years my husband and I have not had favorable experiences from valet parking attendants. When we learned we would be commuting to North Shore University Hospital's Oncology Department in New Hyde Park, and valet parking services would be provided for our convenience, we were a little apprehensive and thought perhaps we would forego the service and use the paid parking lot. However, we thought we would check it out hoping our experience would be favorable. Our first encounter was a pleasant surprise. Robert Myers, Thomas Diaz and Jean Claud have been our valet parking attendants five days a week from late February until the end of April. Each and every day we are greeted with a smile and kind words. Our vehicle is parked with care and has never been abused in any way, shape or form. Upon our exiting the hospital these gentlemen take notice and make it a point of who belongs to which vehicle and promptly deliver the vehicle rather than making you wait by collecting the respective parking ticket and then getting the keys and finally the car. Having a view of the parking area where our vehicle is parked we have noticed that special care is taken even to the point of the attendant squeezing himself in the car so no contact is made with the door and the car parked next to it. Upon delivery of our vehicle, both the passenger and driver side doors are opened for us and we are sent off with another smile and greeting of the day. These gentlemen are not just doing their jobs for a paycheck, they take pride in what they do and have terrific teamwork and should be recognized for this. They are truly an asset to HealthCare Parking Systems of America and North Shore University Hospital's Oncology Department in New Hyde Park.
Actual Patient Letter, North Shore University Hospital, April 2009
I just wanted to pass along some news about our guys. A woman came out to retrieve her car and began to have a seizure. Robby first noteced her symptoms and then walked over and caught her just before she fell. She did not have a pulse at the time. Jacob immediately called the emergency number on his phone, while Dave Peterson ran over to the call box and called the emergency line for help. If it wasn't for the three valet's quick actions, the woman may have been seriously injured as she fell to the ground, or even worse. Thanks Guys!
Manager Testimonial, Multicare Health Systems, April 2009
Just wanted to say Thank You for providing the valet service. Those two guys are clean cut, courteous and just plain nice. This has got to be the best thing that the hospital has done in a very long time - and it was long over due! It this just a temporary fix to the parking problems? I certainly hope not as I notice both young and old taking advantage of it. Good job!
Actual Patient Letter, Auburn Regional Medical Center, April 2009
Mike and Alan used their own money to buy me coffee and push my wheel chair out of the cold. They made sure I was warm and kept an eye on me to make sure I did not fall out of my wheel chair.
Acutal Patient Comment Card, Penrose Hospital, April 2009
I just wanted to say that every time I come here, which is a lot, I look forward to seeing Steve. He is always very personable and willing to do extra for anyone that needs help. If its help with a wheel chair, or opening a door or putting in luggage and helping a handicap person, he is right there. He is very timely regardless of the weather. I also have never seen him take a break. I enjoy his sense of humor. He is a great asset to the Hospital and a perfect person to be the first one to greet you as you arrive, and last one to see you as you leave. Thank you for having him. He has made my last five years coming here very enjoyable.
Actual Patient Comment Card, Celebration Health, March 2009
Eric and Evan provide outstanding service to our guests. They quicky get wheelchairs, open doors and anticipate guests needs. The information desk volunteers often tell me what a great job they are doing greeting and assisting people. Thank you both!
Letter from Hospital Staff, Littleton Adventist Hospital, March 2009
On Friday February 13, 2009, The North Shore-LIJ Health System, in conjunction with the American Heart Association, celebrated National "Wear Red Day" as part of the "Go Red for Women" movement at CFAM. The annual event empowers women to make positive lifestyle changes and help reduce the risk of heart disease and stroke by sharing real patient experiences. Pictured from left to right, in support of the event are Vanessa Perdomo, Office Assistant, Patrick Fitzgerald, Manager CFAM, Wishal Williams, Valet, Eric Dubin, Valet, Anil Sukul, Valet, Khumar Williams, Valet, Gary Locascio, Area Manager, Eddie DiCicco, Valet and Robert Aponte, Manager, North Shore Hospital.
Thank you so much for your helpfulness and smiles when I arrive at the hospital each morning for my IV treatment. It has been six months now and I can always count on you for a word of encouragement and a big smile.
Patient Comment Card to Steve Connell, Celebration Hospital, February 2009
I want to commend you on your valet service at St. Thomas Hospital in Nashville. It has made a big difference in my life when I make my numerous trips there to have your caring valet parking people available to park my car. It has always been a struggle to find a place or park in the garage and find my car. Particularly I want to name Willie Brownell for his courtesy and helpfulness. He is truly a credit to your organization.
Actual Patient Letter, St. Thomas Hospital, February 2009
I would like to take a moment to let you know how Larry brightens my visits to Richardson Regional! He is always very professional and has a great smile on his face which in return puts one on mine. It is so wonderful to see a person that truly enjoys his job and makes everyone that walks near him seem important.
Actual Patient Letter, Richardson Regional Hospital, February 2009
I would like to express my sincere appreciation for the work performed by the following employees working under Nega Dinku: Seife, Chombe, Dawit, Mogas, Amanuel, and Abel. I am a State Police Officer employed by Presbyterian Hospital and assigned to the Emergency Room. On numerous occasions, I have observed these employees going above and beyond in the performance of their duties as valets, assisting patients coming into the Emergency room. I have personally observed them assist with gun shot victims seeking emergency care by being at the focal point when the patients arrive. They assist getting patients into the emergency room and notifying the staff of their critical needs before they enter. I just wanted to take the time to share some kind words of appreciation for these employees whose dedication to job, service, and professionalism help make a difference here at Presbyterian Hospital of Dallas.
Letter from Hospital Staff, Presbyterian Hospital Dallas, February 2009
I would like to recognize Matthew Hanusch, Valet, at the Glenda Tanner Cancer Treatment Center at Scott and White in Temple, Texas, for his outstanding attributes. I started radiation therapy in December 2008 and have had the opportunity to encounter this young man on a daily basis. I retired after 32 years in Law Enforcement and most of my experiences with young adults were not positive. Matthew is by far the exception. He is polite, kind, considerate, thoughtful and truly professional. Every day I would arrive at the Center, Matthew was right there with a wheelchair and would assist me into the Center. The brightest point of my day in dealing with this cancer is seeing his smiling face. He has the ability to lift my spirits simply by being himself. He is a joy and I am a better person for having known him. I speak from experience when I say this young man will go far in life because of his skill set. He is the definition of professionalism in both his actions and manners and needs to be recognized. I am grateful that Matthew has been there every day for me and I'm sure for others. He has been the bright spot in my day and for that I thank him.
Actual Patient Letter, Parkland Hospital, February 2009
I just wanted to take a moment and congratulate a wonderful employee of yours who exhibited such outstanding service, it deserves to be recognized. I was waiting on a delivery of patient pillows that we receive on a regular basis. Jessica was at her duty station chatting with a guest. I didn't pay much attention, until the lady's daughter pulled up to valet to pick her up. Apparently, the older woman had been at the hospital since early that morning at 9am for tests that would last all morning into early afternoon. Well, the tests never happened for some reason, but the woman forgot her cell phone and could not remember her families' phone numbers...she also didn't have any money. At some point during the day, the woman told Jessica of her situation and Jessica not only kept the woman company, but also gave her money for a drink and lunch. I only learned of this because I was standing there when the woman explained it all to her daughter. I had stood there for at least 5 minutes before the daughter arrived, giving Jessica an opportunity to share her act of kindness. The woman also shared that Jessica prayed for her condition and you could tell that it had a wonderful impact on the her disposition. She could have been frustrated and upset for waiting so long, but instead, she was grateful for meeting Jessica and being blessed by her generosity. I told Jessica that if that ever happened again, she should feel free to come and ask me for a food/drink voucher for the guest. Jessica's reply...I wanted to bless her. Outstanding exhibition of humanity, faith and service!
Letter from Hospital Staff, Presbyterian Hospital Dallas, February 2009
My 83 year old Father took my 82 year old Mother to the emergency room this past Saturday night. It was a very long night, Dad and I were both very tired. Mother was finally admitted at 1:30am. I was very worried about Dad driving home at such a late hour by himself, as he is an 83 year old heart patient. He had valet parked his car and I had parked down at the ER parking garage. Mr. Nega Dinku was on duty and overheard my conversation with Dad to stay there, I'd walk down and get my car, and follow him back to his house. Mr. Dinku insisted I stay with my Dad, then went to the parking garage and brought my car to me!! I can't possibly tell you what this man's kindness means to me. We were both exhausted, it was late, and I very worried about Mother. I work in an industry that is customer service based driven. I wish everyone could be like Mr. Dinku...his caring the thoughtfulness was greatly appreciated by both my Father and I. You are very lucky to have him working there.
Actual Patient Letter, Parkland Hospital, February 2009
Roberto has been parking my car for me as far back as I can remember. He is always a welcoming face to see before I start my Parkland visits. He has always been polite respectful and eager to be of assistance. I appreciate his kindness and nice smile after my visits when I am especially weary and tired. Thank you for employing Roberto as he adds an element of relief and familiarity, making difficult times a little more bearable.
Actual Patient Letter, Parkland Hospital, February 2009
I wanted to let you know what wonderful, kind and considerate treatment I received when valet parking at HEB Harris Hospital in Bedford, Texas on January 27th. It was a cold, icy day. My 85 year old father-in-law had refused treatment and was released from the hospital to hospice. I was under a lot of stress. The valet was so helpful. he saw me coming with my father-in-law's belongings and took them from me. I didn't even have to get out in the cold. Then when I brought my father-in-law's belongings and took them from me. I didn't even have to get out in the cold. Then when I brought my father-in-law downstairs, the attendant had the truck ready for us and he helped my father-in-law into the truck. I think the attendant's name started with a "z" and he handed me your card. I want him and the other attendants to know just how much thier jobs mean to families who are suffering with illnesses and emotional stress. Even though I don't remember his name, I want him to know that his kindness helped me through a very difficult day.
Actual Patient Letter, Harris HEB Hospital, February 2009
I am an employee of Lovelace Medical Center. I would like to let you know what wonderful gents you have at our front door. I am a disabled employee and each day one of these men parks my car for me. At all times they are going way above and beyone the call of duty. They help me out of my car, hold my cane for me until I get standing and overall, give me any assistance that I need to get into the building. They certainly go far above any valet service I've ever received. I have seen them go out of thier way on numerous occasions for our elderly and disabled patients. They are never in a "hurry" to get the patient out and the car moved. They treat each one as though they are the only one in need of their service. Time and again, I hear patients comment on what wonderful men they are to be so patient and kind. I wish they could participate in our "Healthcare Hero" program here at Lovelace as I'm sure you would be inundated with hundreds of compliments about them. I for one, will always see them as "pretty special". In fact, because of thier many kindnesses, I try to bake cookies for them each month. They are out there in the wind, rain, cold and heat and yet one never hears a complaint from them. Each always has a smile on his face and a warm word to say to each of us. Your company should be immensly proud of each one of them. My hat off to Phil, Jerome, Daniel and Chris!!!
Letter from Hospital Staff, Lovelace Hospital, February 2009
I use the valet service at Baptist Hospital for weekly allergy shots. To watch how sweet your staff is with the elderly is so special. They are always hustling and smiling...I love it! It is so enjoyable when I drive up and have a smiling attendant open my door with an enthusiastic life-is-good "Good Morning!" When the attendant brings back my car he/she always holds the door for me (Oklahoma is very windy) and waits for me to get situated inside and then shuts the door for me. There are days thay are absolutely crazy-busy, but they have not once changed their quality routine. Thank you for the great quality service.
Actual Patient Letter, Integris Baptise Hospital, January 2009
I would like to report an extraordinary act of kindness performed by one of your parking attendants last week. I had a tire blow out about 5:15 PM and barely made it in the parking lot of the Out Patient building. Your employee, Yosph, went above and beyond the ordinary and took the ruined tire off and put on my little spare. He took care of his regular duties first of course, but I wanted to let you know the caliberof employee you have on the job. He was helpful, kind and quick at what he did, a true asset to the Out Patient Surgery Center services.
Actual Patient Letter, UT Southwestern Hospital, January 2009
This is just to let you know what a GREAT JOB your staff does at Texas Health, Arlington Memorial Hospital. They go above and beyond to serve all who use your service. If I told you everything it would take all day. Dan Smith does a great job to see that things are taken care of. The patients and family's as well as visotors have told me many good things about them.
Letter from Hospital Staff, Arlington Memorial Hospital, January 2009
On January 20, 2009 while posted at the I-Street entrance, one of our Greeters, Eva Quichocho saw a gentleman fall to the ground. She immediately went to him and asked if he was OK. The gentleman did not respond so Eva went to the hospital phone and called a code 4. Because of her quick reaction, hospital security commented that she did an excellent job calling the code. Security has asked that we give her a "Caught in the Act Award" for her swift response to this medical emergency. Thank you Eva!
Managers Testimonial, Franciscan Health Systems, January 2009
A Staff Member at Memorial brought me a letter yesterday and stated that in all her years at Memorial she has never once received a complimentary email from staff or otherwise for Valet - until now! She also stated that she is hearing amazing comments about our team, how friendly and courteous they are; they are always moving , the staff now feel safe walking in the garage and wait times are dramatically improved. We have parked close to 1,000 cars per day and still manage to keep the drive clear or at least moving all day. The team we've built is truly amazing. I'm proud to say we did it! Good job everyone.
Managers Testimonial, Memorial Health System, January 2009
Star Performer Award Presented to Latrice Morgan - Aurora Sinai Medical Center Milwaukee, WI
"I believe Latrice is one of the most patient and family centered greeters we have ever had. Latrice makes sure that everyone who enters our main lobby feels welcome. She provides individuals with her full attention as circumstances allow, and in doing so, leaves patients, visitors and fellow caregivers feeling cared for, important and respected. Her genuine smile, warmth and compassion provide a sense of comfort, healing and security that helps people to stay focused on whatever business brought them to Aurora sinai."
-Len Wilk, Hospital Administrator
On August 28, 2008 Matt Therian was working valet parking at Mayo clinic in Jacksonville, FL. I was leaving with my dad and was told there was a problem with my car. It's 5 p.m., it's pouring rain, lightning and thundering and I'm stuck with dad to tend to. Matt took his time to take care of me and dad. He first drove us to dad's residence, then drove me to my office 15 miles away in rush our traffic and heavy rain. He was very thorough, pleasant, competent and gracious. He made us his "mission" , giving first priority to our safety and well being. What could have been a real disaster for me turned out to be a positive experience. Matt went way beyond the call of duty to assist us. Anyone who drives Butler Blvd. and I95 during a rain storm at 5 p.m. when they don't have to is a hero to us. Thank you Matt!
Actual Patient Letter, Mayo Clinic Jacksonville, January 2009
Thank you for the way that you always step up and to well beyond what is expected of you. You are frequently the first person that staff and visitors see when they come to the office durning the day and evening shift. Your positive attitude and willingness to assist is always appreciated, even if you are not always told. Great job with the way you took control of the potential officer candidates this past Wednesday! Your dedication and humor inspite us all. I'm proud to have you on our team!
Letter of appreciation to Kimberly Lane, Hospital Staff, Tacoma General, January 2009
My father is in a wheelchair and has many doctors at St. Thomas Hospital. We are frequent visitors to the valet. The men who work out there are wonderful. They rush to the car with a wheelchair, greet us courteously and help me get him the and out of the car. They hustle in all kinds of weather and are always cheerful about it. Going to the doctor is always a stressful time. Being met by a smiling face just helps so much. Thank you guys!
Actual Patient Letter, St. Thomas Hospital, January 2009
I am hoping that you can help provide me with the name of the shuttle driver that was working yesterday. He picked us upat Tacoma General/Marybridge at 8:40. I wanted to submit a Merci Memo to give him official thanks for his help yesterday. I was headed to a meeting at the 124 building and managed to leave the folder I needed for the meeting sitting on the bench we had been waiting on inside the front entrance. He offered to go back and get it for me and had it to me before the meeting started. It was above and beyond and he didn't hesitate - it was his offer. Not all would have done that and so cheerfully. I was really impressed!
Actual Patient Letter, Tacoma General, January 2009
I just wanted to make a few comments about a Valet who parks cars at the old emergency entrance at S&W by the name of Josh. My mother has dialysis treatments three days a week . As you probably know that part of the hospital has very little parking. I assist my mother with her treatments by holding her sights after treatment, so it is important that I am there on time . I use to be very unhappy at the thought of using valet parking . I have a 97 Trans AM that is old and paid for so I only have liability insurance on it . When I get there to hold for my mom there is very seldom parking available . I finally gave in and started using the valet service . My mother and I are very pleased with the service that Josh has provided . That boy is on the move and on top of it . He runs to retrieve the cars .He is very respectful and kind . Even when everybody shows up at the same time he handles himself well and treats everyone like their needs are important. You and your company should do what you can to keep that young man as your employee as long as you can . His work ethics are impressive .
Actual Patient Letter, Scott & White Hospital, December, 2008
I just today completed 20 days of radiaton treatment at Southwestern Medical Center in Dallas. During the past three months, I have been to the Moncrief Center there at least 30 or 40 times. This is a note to let you know what a pleasure it was to have Rob and Aaron there each day to welcome me. I could not have asked for two more courteous gentlemen to always have a smile and kind words to say during a rather trying-time of my life. Your company must be very special to have these dedicated men represent you.
Actual Patient Letter, UT Southwestern, December 2008
My 80 year old dad had a major surgery at the Presby Dallas on December 16, 2008 and our family had to spend countless hours at the facility for the past 7 days. Your Valet operation was quite professional and everyone in your team perfromed their duties with utmost care and concern and I wish to commend you for setting up the training and developing these youngsters into fine professionals. As Senior level executive in the Hospitality Industry, I know how important and critical guest service element is, and I noticed the staff being extremely accomodating. Please accept my gratitude and good wishes for a great holiday season, and know that you have done well and you will continue to succeed as you move into bigger and better challenges in 2009.
Actual Patient Letter, Presbyterian Hospital, December 2008
I write this letter to you in praise of one of the valets at Presbyterian Hospital. Yesterday, David O'Mara returned to my son, the white hospital bag filled with his clothes and shoes that we had tried to track down for well over a week and had given up hope of its return. On the day of our son's extensive surgery, my husband and I, emotionally exhausted, somehow lost the bag with his clothes. I had submitted a form at the security office and the nurses on the west wing of the 7th floor made numerous calls, but since December 18 we had not been able to find it. David found it at the valet station that we passed daily as the valets would take care of our vehicle. He had seen it there and seeing our son's name on it he took the initiative to see if he was still in the hospital. Finding that he was he hand delivered it to our son last night. We are all so thrilled to have his items returned. My husband and I met David tonight and heartily thanked him for taking the initiative to return our son's clothes. He is very kind, alert, thoughtful and we appreciate how he pursued finding the owner of the bag!
Actual Patient Letter, Presbyterian Hospital, December 2008
I am sending this email to compliment you on the valet staff at Parkland Hospital in Dallas, Texas. My wife is undergoing treatment for Stage 4 Breast Cancer and we use the valet service 3 to 4 times a month, sometimes more. I think the manager's name is Roberto. He and the other staff at the Valet stand are always courteous and very helpful. They are respectful to my wife and always smiling and asking how she is. They make us feel great in an otherwise very difficult situation. You have some outstanding employees here. Please make sure that they know that we are grateful and sent this email of satisfaction and thanks.
Actual Patient Letter, Parkland Hospital, December 2008
To whom it may concern- I wanted to let you know how impressed I am with Frank and the valet staff at Parkland. I do a lot of business at Parkland and I'm there at least once a week. Frank and the staff are always very courteous. They always greet me with a smile, whether coming or going and I never have to wait long for my car. Over time you really get to know people and develop a personal relationship with them. This is how I feel about Frank and the staff at Parkland. We are more like friends than business associates. I believe that's what sets this group apart from other valet services I do business with.
Letter from Hospital Guest, Parkland Hospital, December 2008
I thought I would let you know how great your valet staff is at Baptist Medical Center in Oklahoma City. In this particular instance I was at Building A. The entire staff was efficient and friendly and very helpful. This has also been my experience at the other buildings at Baptist when I have had occasion to park there. Thanks for the great service you offer.
Actual Patient Letter, Integris Hospital, December 2008
This is for our visit to Arlington Memorial Hospital, in Arlington Texas, December 9, 2008 was date of service @ 10:00 a.m. The appearance and the attitude of the attendants was very professional and friendly. The work station was spotless, no visible clutter. We were greeted before we got out of the car. They were very courteous, helpful and friendly. When we picked up our car the young man took off in a dead run, he didn't wait for a car needing to be parked. This was so very helpful to us and made an already stressful day less stressful. Thank You.
Actual Patient Letter, Arlington Memorial Hospital, December 2008
My wife and I did not enjoy having to arrive at Arlington Memorial at 5:30 am for our daughter's day surgery on Thursday 12/18/08, especially since we were being instructed to arrive at an unfamiliar location. As we arrived your valet service was a welcome sight. We were able to drive up to the entrance and just drop off our car with one of your attedants, allowing us to quickly head on inside. The surgery went well, but we were unable to leave until hours later than expected. Outside the weather was rather cold and chilly, so we were again grateful for your valet service. They had our car waiting for us just steps from the door. We were quickly on our way home after a long day at the hospital. Your service was a thoughful convenience appreciated by two parents who were already tired when we arrived and even more so when we finally left.
Actual Patient Letter, Arlington Memorial Hospital, December 2008
Good afternoon. I wanted to let you know what an amazing shuttle driver George is. Last Tuesday I was the lucky prize recipient of a large MHS holiday wreath. George graciously helped me wrestle the wreath onto his shuttle, ensuring that I could get it home intact. He could not have been more supportive and excited for my "win". He really went above and beyond the call of shuttle duty. On another note, all the shuttle drivers are beyond amazing, but George really extended himself in this situation. Please thank him for me.
Letter from Hospital Staff, Marybridge Childrens Hospital, December 2008
I would like to commend the parking staff for their efficiency and politness during my visits as a knee replacement patient. They were always willing to assist with available parking and wheelchair services. Thank you so much for having such a dedicated staff.
Actual Patient Letter, St. Thomas Hospital, November 2008
I am writing to let you know that the valet service offered at St. Thomas Hospital is absolutely wonderful. The woman who works days on the blue garage level is so very helpful. I have been coming to physical therapy at the joint replacement center for several weeks now. She has always been friendly and professional and helps me with the car door and walker. She always offers to get us a wheelchair and always helps us find the best handicaped parking. She just goes way out of her way to make it as easy and painless as possible to get into and out of my car. She is a wonderful caring person. I would never expect this kind of service in the parking garage. I am most impressed with my experience with St. Thomas Hospital and to have the experience begin with the parking garage is just incredible! Thank you!
Actual Patient Letter, St Thomas Hospital, November 2008
One of the members of our Phlebotomy team has commented on how extremely helpful you and your staff members have been. It is extremely appreciated when she has numerous coolers and you or one of the staff help her. She stated that "everyone is so friendly", which shows your team's dedication is a positive experience for everyone. I personally have witnessed the help you and your staff give for the patients and their families in loading and unloading patients, their belongings and also helping the handicapped. Thanks again.
Letter from Hospital Staff, Altoona Hospital, September 2008
My brother, is a brain tumor patient who arrives each day for radiation at approximately 1:30pm. I was recently in Grand Rapids and was able to drive him to these appointments. The Valet staff always greeted my brother with gigantic smiles, moved quickly to get him a wheelchair and gave him the respect of a few seconds of small talk as he was wheeled into the door. The impression given by these men and women is so great that my brother actually tells people about his radiation appointments and prefaces the story with "whenever I pull-up the nicest person helps me...". Having this small trip to look forward to, despite the reason for the appt., means so much and the Valet employees are a HUGE part of that. THANK YOU Spectrum-Health (Lemmon Cancer Pavilion) and especially the incredible staff that has been assembled at the Valet services. Please go to bed each night knowing that you DO make a BIG difference in lives.
Actual Patient Letter, Spectrum Health, August 2008
I wanted to pass on a letter of gratitude to two of your employees that work at the St. Anthony's Carillon Welness Center, Jeff and Wendy. Last Tuesday at work I began experiencing symptoms that were consistent with a heart attack. I chose to ignore those symptoms until my coworkers demanded I go to the hospital. I chose to drive myself to the walk-in clinic at St. Anthony's. As I arrived at the Wellness Center, I was greeted by the valet, Jeff. He asked what department I was there to see and I told him the walk-in clinic. He said "I'm sorry, we don't have a walk-in clinic here anymore." I thanked him and started to go back to my car. Jeff did the exact right thing and came up to me and asked one additional question; "Sir, did you need immediate care?" I explained my situation and he immediately took charge of my well-being. He enlisted the help of Wendy and they made the right decision to call 911. They quickly brought me inside, made me comfortable, and completely managed the situation. I was having severe symptoms of a heart attack. I've spent the last four days in the hospital and, gratefully, I will be fine. As I lay in the hospital bed, I thought, "What if Jeff and Wendy were not there?", "What if Jeff did not show that moment of compassion?" Your two employees could very well have saved my life. They were attentive, courteous, and caring. They took the immediate steps to ensure I received the care I needed. I am very, very grateful. I returned from my hospital stay and found that Jeff had parked my car in a close spot; as if he needed to do just one more considerate act. As I was leaving the wellness center with my car I noticed a sign that I did not see on the way in. It said "Free Valet." Free? Someone had to pay for that! It must have been St. Anthony's. I must commend them for making the wise choice to hire your company almost as much as I commend you for employing Jeff and Wendy. I stopped my car, said a prayer of gratitude, and looked down at your business card to call you and tell you how appreciative I was. My eyes were drawn to the lower left hand corner of your card and I read "It's about Caring." Have I ever seen a more perfect slogan for a company? After what your employees demonstrated, I think not. Your business may be facilitating parking solutions but, last Tuesday, your team did so much more. Thank you from the bottom of my heart.
Actual Patient Letter, St. Anthony's Carillon Wellness Center, August 2008
I just wanted to let you know how kind, considerate and professional Gabriel Vazquez always seems to be. I frequently go to the FMP and noticed today how he took his time with an elderly couple handling them with respect and making sure they were safe and unhurried. It was extremely busy at the time but no one seemed to get flustered or upset probably due to his pleasant and courteous manner.
Letter from Hospital Staff, Florida Hospital Orlando, July 2008
I am happy to submit this email about one of your employees. A greeter, primarily on the OHC first floor, Jeanne Vergetis makes my day each time I encounter her. No matter what my original mood is, she instantly uplifts me with her natural warmth. She has a genuine love for the patients, and obviously co-workers too. As I come and go, it is a pleasant surprise to see she is the one staffed. Her personality is a perfect match for what her job entails. I have often overheard her as she willingly provides information to a misguided patient or employee. I simply wanted to personally commend her for being such a People Person.
Letter from Hospital Staff, Aurora Sinai Hospital, July 2008
I am pleased to inform you of a compliment I received from a patient concerning the excellent service your staff provided during his wife's medical treatments. I would like to sincerely congratulate you and your staff for their efforts and commitment to delivering exceptional courtesy and help. He commented that "Every day they were welcoming and smiling, very pleasant and helpful". He added, "Our experience was very nice at a time when we were so concerned about my wife's health." It is comments like these that highlight our seccess and contribute to our great reputation. I believe it is our role to exceed our guests' expectations and provide the utmost quality of care during each visit, which can only be accomplished by these types of efforts put forth by your staff.
Excerpt, Letter from Hospital Executive, William Beaumont Hospital, MI June 2008
What a wonderful event, in fact, a truly extraordinary event! Your support and extravagant expertise made an evening of historical magnitude for Bell County. Many individuals approached me to thank me and Scott & White for a unique and memory making splash. Everything about the eveing was spectacular and we sincerely thank you for all that you have done. A superb job!
Excerpt, Letter from Hospital Executive, Scott & White Hospital, TX, June 2008
Today, a gentleman came to me with a question. Could he leave envelopes with tips inside for several of our valets that he wished to thank? Obviously I said yes, and asked him if he would explain how these particular valets had earned his gratitude. It seems he and his wife have been coming here for the past five weeks, as their little girl was in the PICU and is now being released. During this time he told me that the valets, mostly on the ED drive, went above and beyond the expected customer service. They would routinely park his car in the best possible place, retrieve their car quickly, and greet them each day with a smile and by name. Upon his arrival his ticket would be filled out, including his name, before his car door was opened. Upon leaving he and his wife enjoyed speaking with each of the valets during the short time they were waiting for the car. He spoke highly of all the valets, about their professionalism, their friendliness and their overall welcoming feeling. He said that combined with the excellent care his daughter received from the doctors, nurses and techs at Marybridge/Tacoma General, the level of courtesy and customer service he received from our valets helped give vital comfort and reassurance during the last five weeks. He asked that we recognize Cary Farrah, Mandi Dykens, Trevor Hays, Jeff Peterson, Cassandra Foster, Tyrus Trusky and Stephen Miller.
Managers Testimonial, Marybridge/Tacoma General Hospital, May 2008
In Memory of.
Reverand Glen Loy Smith Sr. 1934 - 2008
Reverand Smith, a retired ordained minister and professional driver worked with us in his retirement, donating his earnings to Christian World Missions. In his short time with the company, his smile and enthusiasm endeared him to not only our staff, but that of the hospital as well.
Nathan "Nate" Foose 1960- 2008
Nathan worked with us as a Greeter at Lancaster General Hospital. He was truly one of our finest, and an integral part of our staff. We had the pleasure of working with Nathan for the past two and a half years.
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